AREAS OF FOCUS
We live in a world where everything is experience, from the experience of walking through a city, to the consumer experience across brand touchpoints, to the narrative experience told across mediums.
Developing a continuous experience with emerging technology requires understanding the strategic context, designing for engagement, and developing robust systems and user architectures to support responsiveness. Rachel draws from these skills to inform the creation of narrative, brand, and product experiences.
1 Audience & Brand Systems
Customer Journeys / Omni-Channel Experience / Service Design / Consumer Segmentation / Audience Intelligence / Fan and Consumer Engagement / Participatory Culture / Gamifying E-Commerce / Brand Experience Ecosystems / Platform Strategy
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2. Narrative & Storyworld Systems
Transmedia Storytelling / Franchise Storytelling / New Distribution Pathways / Media Production Pipelines / Synthetic Media / Narrative UX / Synthetic Storyworlds / Worldbuilding / Hybrid Media / Immersive Theater / ARGs / LARPs / Location Based Experiences / Procedural, Responsive, and Emergent Narratives
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3. Intelligence & Perception Systems
Extended Intelligence / Cognitive Architecture / Embodied and Environmental Intelligences / Perception / Consciousness / Planetary Intelligence / Alien Intelligence / Artificial Life / Computational Intelligence / Synthetic Beings / Synthetic and Alternate Intelligence / Bio-Responsive Design
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4. Interface & Symbolic Systems
Personal Computing / Spatial Computing / Ambient Computing / Affective Computing / Interfaces / Interaction Design / Information Architecture / Symbol Systems / Language / Memetics / Semiotics / Nature of Code / Creative Tooling
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5. Spatial & Environmental Systems
Spatial Web / Smart Cities / Digital Twins / Computational Urbanism / Placemaking / Spatial Design / Movement / Form / Material Intelligence / Responsive Architecture / Masterplanning / Wayfinding / Cartography
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6. Resource & Economic Systems
Resource Ecologies / Regenerative Systems / Responsive Product Manufacturing / Protocol Governance / New Economic Models / Virtual Economics / GameFi
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7. Speculative & Innovation Systems
Speculative Design / Critical Tech / Worldbuilding as Futures Methodology / Predictive Analytics / Industry Mapping / Trend Forecasting / Strategic Foresight / Innovation Ecosystems / Systems of Innovation / Change Management / Stakeholder Alignment / Startups
STRATEGY
​Using research and data analysis to build a strategic picture for brand development and market positioning.
Defining the content-product continuum for brands and developing complementary content and product ecosystems across mediums: in-store, online, Web3, and more.
Crafting a plan for deployment of product and content that builds on consumer engagement and develops fans and communities over time.
COMPLETED PROJECTS:
A project to use big data to help a tech brand and an apparel company identify new consumer segments
A project to help a brand build a responsive product creation pipeline informed by data on community interests
A project to develop a Web3 experience ecosystem to help apparel brands develop a continuous brand and product experience for consumers
A strategy project to position ecommerce and product as the extension of narrative for an experience company
A project to help an educational institution develop new product offerings based on emergent trends
WORLDBUILDING + NARRATIVE + EXPERIENCE DESIGN
Skills Rachel provides:
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Developing worlds that support franchise narratives across mediums, and creating strategic plans for audience building and engagement across content properties.
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Designing spatial and volumetric worlds that support user engagement.
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Developing frameworks that enable the creation of nonlinear/ emergent/ responsive/ computational narratives and gameplay from the intersection of world systems and character roles.
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Providing narrative writing, design, and direction, and overseeing the creative direction and technical development of assets and worlds.
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Developing methodologies for monetizing and distributing content that build on narrative, and enable co-creation with fans.
COMPLETED PROJECTS:
A worldbuilding project to experiment with new media production pipelines centered on virtual production
A project to help an entertainment studio identify primary types of fan engagement for a franchise property
A project to develop VR narratives and interactivity that support therapeutic interventions
A project to help an entertainment channel develop transmedia narratives to engage millennial and Gen-Z audiences
A project to develop the underlying narrative and core mechanics for an alternate reality game
A project to explore new forms of VR scripting for a horror piece with MxR studio
SYSTEM + USER DESIGN for
EXPERIENCES
Skills Rachel provides:
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Using research and the intersection of systems and human perspectives to inform the design of product, place, and platform experiences for immersive, spatial and ambient mediums.
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Developing tools for the design of responsive experiences that account for unique user input.
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Using systems design and design thinking to design user stories and journey maps for distributed product ecosystems.
Developing the underlying systems and user architectures that support these experiences.